Last Updated: January 22, 2026
Effective Date: January 22, 2026
AI Lab Technologies ("we," "our," "us," or the "Company") operates the U$ave Loyalty mobile application (the "App," "Service," or "Application"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our Service.
We are committed to safeguarding your privacy and handling your personal information responsibly and transparently, in compliance with applicable data protection and privacy laws, including but not limited to:
By downloading, installing, or using the U$ave Loyalty App, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.
AI Lab Technologies
Address: 15 Gowtham Nagar, Tamil Nadu, India 613001
Email: contact@ailabtech.com.sg
We collect different categories of information to operate, maintain, and improve our Service.
When you register for an account or use our Service, we may collect the following personal information:
| Category | Data Collected |
|---|---|
| Identity Data | First name, last name, username, profile picture, date of birth, gender |
| Contact Data | Email address, phone number, alternate phone number, mailing address |
| Account Credentials | Password (stored in encrypted/hashed format) |
| Social Login Data | Information obtained from Google, Facebook, or Apple when using social sign-in |
| Referral Data | Referral codes used or generated |
To enable redemptions and bank transfers, we collect:
| Category | Data Collected |
|---|---|
| Bank Account Details | Account holder name, bank name, account number (encrypted), IBAN (encrypted), SWIFT/BIC code, country, currency |
| Transaction Data | Loyalty points earned and redeemed, wallet balance, transaction history, conversion rates |
| Redemption Information | Voucher redemptions, bank transfer requests, scheme redemptions |
We automatically collect certain technical information from your device:
| Category | Data Collected |
|---|---|
| Device Information | Device type (iOS/Android), device ID, brand, model, board, SDK version |
| App Information | App version, configuration settings, language preferences |
| Push Notification Tokens | Firebase Cloud Messaging (FCM) tokens |
With your explicit consent, we may collect:
| Category | Data Collected |
|---|---|
| Precise Location | GPS coordinates for store locator functionality |
| Approximate Location | Coarse location data for nearby store suggestions |
Note: Location data collection is optional and enabled only when you use the Store Locator feature.
| Category | Data Collected |
|---|---|
| Purchase History | Purchases linked to your loyalty account |
| Receipt Data | Uploaded receipts (images, amounts, remarks) |
| Survey Responses | Answers to in-app surveys |
| QR Code Activity | QR codes scanned to earn points |
| Voucher Usage | Redeemed vouchers and usage status |
| Scratch Card Activity | Participation in promotional scratch card features |
| Leaderboard Participation | Points ranking and leaderboard data |
| Service | Data Collected |
|---|---|
| Firebase Analytics | Usage statistics, engagement metrics, session data |
| Firebase Crashlytics | Crash reports, error logs, stack traces (anonymized) |
| Legal Basis | Purpose |
|---|---|
| Contractual Necessity | Providing the Service |
| Consent | Location data, push notifications, marketing |
| Legitimate Interests | Analytics, service improvement, fraud prevention |
| Legal Obligations | Compliance with applicable laws |
We do not sell your personal information. We may share data under the following circumstances:
Information may be disclosed to comply with legal obligations, protect rights, prevent fraud, or ensure user safety.
In the event of a merger, acquisition, or sale, personal data may be transferred to the acquiring entity.
| Data Type | Retention Period |
|---|---|
| Account Information | Account lifetime + 5 years |
| Transaction Records | 7 years |
| Analytics Data | 26 months (aggregated/anonymized) |
| Crash Reports | 90 days |
| OTP Codes | 10 minutes |
| Password Reset Tokens | 10 minutes |
To exercise your rights, contact: contact@ailabtech.com.sg
The App is not intended for children under 13. We do not knowingly collect such data. If discovered, the data will be verified and deleted promptly, and parents will be notified.
Data may be processed outside your country of residence with safeguards such as Standard Contractual Clauses (SCCs).
Each provider operates under its own privacy policy.
Users may receive notifications related to account activity, rewards, promotions, and announcements. Preferences can be managed through the App or device settings.
Updates will be communicated through the App, push notifications, or email.
This Privacy Policy is governed by applicable laws in the service jurisdiction, with disputes resolved through good-faith negotiation or appropriate legal forums.
By using the U$ave Loyalty App, you acknowledge and agree to this Privacy Policy.